Customer Service

Your go-to resource for questions and support.

Last update: 23.05.2025

Important Update Regarding EOS (EOS)

In the context of the migration of the cryptocurrency EOS (EOS) to its successor Vaulta (A), trading of EOS is being suspended on several of our partner platforms at short notice. This means EOS will no longer be available for purchase or sale on those platforms.

Tangany will continue to hold EOS in secure custody for all customers. In addition, customers of our partner platforms will be able to withdraw their EOS to a personal wallet until at least the end of June 2025. Execution of such requests might take several weeks in light of the high demand. Please note that Tangany will not support the migration from EOS to Vaulta.

We are currently working with our partners to explore additional options beyond private wallet withdrawals.

Limitations on crypto transfers from Tangany to external trading platforms

Currently, transfers to deposit addresses of crypto exchanges/trading platforms cannot be supported due to the newly applicable Money Transfer Regulation (“Travel Rule”). A Transfer to a private wallet (self-custody) is generally possible. Please note, however, that after receiving the signed order, verification of your wallet will be required.

New Info Page on EU TFR Regulation

Visit our new information page on the EU Transfer of Funds Regulation (TFR), providing clear guidance on what it means for crypto transactions and how your crypto transfers are impacted. Click here for more information.

Links

Information & Support

Answers to frequently asked questions and topics relating to crypto custody, security, taxes, Tangany and the transfer of your crypto assets.

  • FAQ: General Information

    Learn about Tangany's background, its regulatory compliance, and its focus on secure custody.

    FAQ: General Information
  • FAQ: Custody & Access

    Read about which tokens are secured, supported cryptocurrencies, and how to access your assets.

    FAQ: Custody & Access
  • FAQ: Security

    Explore insolvency protection, loss liability, cryptographic security, data protection, and certifications.

    FAQ: Security
  • FAQ: Identification Process

    Understand the identification process, accepted documents, and available verification methods.

    FAQ: Identification Process
  • FAQ: Transfers

    Discover how to transfer assets, supported wallets, processing times, and required details.

    FAQ: Transfers
  • FAQ: Taxes

    Get answers to tax-related questions for crypto assets and balance confirmations.

    FAQ: Taxes
  • FAQ: Other Topics

    Get details on inheritance cases, contract termination, account requirements, and upcoming features.

    FAQ: Other Topics
  • FAQ: eToro

    Frequently Asked Questions about Custody for eToro specifically.

    eToro FAQ
  • Transfer of Funds Regulation

    Learn about the new EU Transfer of Funds Regulation (TFR), its requirements for your crypto transactions, and how it impacts sender and recipient data.

    Transfer of Funds Regulation
  • Request for Transfer of Crypto Assets

    Everything you need to know about transferring your crypto assets.

    Transfer Information